DNS Services
Click on any of the questions below to view your answers.
How To
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Setup your DNS Services
Click on the 'My Account' link at the top of this page
Ensure 'Account Manager' is selected
Type your username and password and click 'Login'
Click 'Domains' from the menu above
Click on the domain you wish to modify. If you have only one domain you will be taken straight to the domain management page for that domain
Down the page you will see 'DNS Service'. All DNS Service functions can be setup by using the respective setting within this section. Step-by-step
instructions will guide you through each function.
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Sales Questions
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What is DNS Services?
DNS Services allows you complete control over your DNS zone allowing you to set A records, MX records, CNAME records, TXT records, AAAA records, SRV records, URL forwards and email forwards from within your Account Manager. DNS Services allows you to connect Blogger, Google MX, Shopify, Squarespace, Tumblr, Weebly and Yola via our 'Quick App Setup' console and is included FREE with all web and email hosting plans.
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Are there any hidden fees?
There are NO hidden fees with Aceipro. All possible
fees are listed on our plan page.
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Does Aceipro have a reseller plan?
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General Questions
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All setup but it still doesn't work?
It usually takes 24-48 hours from the initial activation of your DNS Services account before changes are visible on the Web.
If your changes are not visable on the web (or your mail does not work) after 48 hours, please double check all your settings, and make sure the source address are functional.
A good way to check if your email forwarding is working correctly and to identify where the problem lies is:
Send an email to your source address, with your new DNS Services email e.g. user@yourdomainname.com.au in the CC field. If you receive 2 copies of this test email, then everything is working as desired. If you receive 1 copy... you have a problem with your DNS Services settings and you should check your MX records. If you don't receive any copies of this test email, please double check your mail settings with your external mail provider.
It is possible that your URL forwarding is active prior to the email forwarding (or vice versa) as DNS caching for mail services (MX records) may differ from www records by anywhere up to 24 hours.
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I've paid for DNS Services, cannot access the settings.
If you purchased DNS Services with your domain, or sometime after your domain purchase, there
is a chance that your account is not yet setup.
DNS Services is activated can take up to 48 hours to be setup on your domain. If it has been more
than 48 hours, and you're still not able to access DNS Services within the Account Manager, please feel free to
email us.
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How to change the ownership of my account?
Changing ownership of an account is a PERMANENT function. You will not be able to change the ownership back once you have made the change.
As you may know, ownership change means to transfer all of the rights and duties of the account to the designated person/entity. To protect your properties, we do not accept the application of ownership change online, by telephone or email.
We need you to fill in and fax back the following documentation. Listed fee's must be cleared before we can process your application. If application is complete you should receive confirmation of completion within 5 business days.
Download the transfer of ownership form
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Renewals
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How do I renew my DNS Services?
If you have received a renewal notice from Aceipro, or just want to extend or renew your Web Hosting, you can do this instantly via 'Account Manager'. Login via 'My Account' at the top of the page and head to your account by click 'Domains' from the menu, 'click Additions' and select the account you want to renew or extend. You will then be able to renew or extend your DNS Services account.
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