Support


Help & Setup

Domain Names

Click on any of the questions below to view your answers.

How To

How to manage my domain name
How to change my name servers
How to update domain name contact details


Sales Questions

What's included with my Domain Name?
How do I register a Domain Name?
Are there any ongoing hidden fees?
How many domains can I register?
What if the name I want isn't available?
Can I register a brand name?
I don't have a website. Can I still register a domain?
How many characters can my domain name have?
Who can register a .com domain names?
What characters can be used in domain names?
Does Aceipro have a Domain reseller plan?
Why can't I buy a domain name that has expired?
Does the domain name registration include an e-mail address?
When my domain name is parked with you, what will it display?


General Questions

How do I connect my domain to my website?
Do I receive a domain name certificate to prove that I am the owner?
How do I point my domain to my hosting provider?
I've lost my password - what do I do?
My name servers won't update?
My domain name still appears to be available?
Can I make changes to all my domains at once?
How do I forward my domain to my site?
Why do I get Invalid Name Server error when I enter my name servers?
I can't update my .xxx name servers?


Domain Renewals

How do I renew my domain name?
My domain is in redemption, how to renew?


Domain Transfers

How do I transfer my domain name?
How do I transfer my .UK domain name?
How long does a domain transfer take?
Where may I obtain my registry key?
Where may I obtain my UDAI key?
How to obtain your Auth Code password?
How to change the ownership of my domain?
How long does the change of ownership take?
My .com transfer hasn’t moved across. What have I done wrong?